Orders over $150 receive free shipping.
Shipping & Returns
Shipping Policy
Shipping is done primarily through United States Postal Services (USPS), most items are shipped priority mail unless otherwise stated. Orders once received take between 5-7 business days to be processed and then shipped. If you order a bag or an all over hoodie, these orders do take 1-2 weeks to be processed. Every order is checked for quality and assurance, then shipped to the client.
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If a customer opts for pickup, a pickup location will be noted on the invoice with a date and time, all orders will need to be picked up before 7pm est.
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If a customer opts for a delivery a $5 charge will be given between 1-5 miles radius and will go up more after a 5-mile radius.
If your order needs to be overnighted or received within 1-3 days a rush order fee of $25 will be placed on the invoice, and the price of the shipping cost as well. These orders will be shipped via UPS to guarantee delivery.
Return & Exchange Policy
All customization orders cannot be return or exchange due to the fact that it is customization and created for you and you alone. A mockup is sent with every invoice, and payment for that invoice constitutes an agreement between the two parties.
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Returns and exchanges on other orders are not available at this time due to the COVID-19 pandemic and the safety of others.
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If a problem does occur during shipment, please send an email to Lettie's Custom Prints and the matter will be discussed about in the next steps.